TERMS AND CONDITIONS
Refunds will be given for products with manufacturer faults only. Store credit will be given for all other reasons. All products requiring a refund will be returned to us, at customers expense, in its original condition for assessment of refund or credit.
YARN ORDERS AND SPECIAL REQUESTS:
All yarn orders and special request orders are to be paid for in full, prior to us ordering from our suppliers. These orders are treated as custom orders and therefore, a refund will not be possible once I have placed my order with the supplier. This does not apply to stock on hand. Please do not place an order with us if you do not accept these terms.
I have final say on the products and prices offered regardless of the order placed at final checkout and all are subject to change at any time without warning.
LATE PAYMENT POLICY:
If you pay your bills on time, we sincerely thank you, and there is no need for you to read further.
We believe our agreement with you is simple — we will provide services, all we ask is that you pay us when you receive our invoice. We do not need reminders to provide services, we don’t believe you should need several reminders to pay us. The more important the work you need and the quicker you need that performed, the more important your payment to is and the quicker we would like to receive it.
Invoicing: We will send you an invoice at the beginning or conclusion of a project, depending upon the nature of that project. We will send the invoice to the e-mail address specified by you. This email address can be confirmed and updated by you 24/7 through our online customer portal. If the e-mail bounces, we will attempt to contact you by other means. If the e-mail does not bounce, we will assume you received it.
Due date: Payments are due and payable upon your receipt of our invoice. We would like to have payment in our office within thirty days of the invoice due date.
Late payments: If we have not received your payment in our office within thirty days of the invoice due date, we will send you an email reminder. If we have not received your payment within forty-five days, we will require a fifty percent down payment on future work. Also, we will add a 2% late payment fee to your next monthly invoice. The minimum late payment fee is $20.00. The purpose is to defray the costs associated with collecting late payments.
Credit card payments declined: If you have given us your credit card information so that we can automatically charge your credit card for your periodic billing, and if your credit card is declined for payment, we will send you an e-mail notice. If your credit card is declined for more than one monthly payment, your account may be subject to a $20.00 late payment fee. (If your credit card has expired, we will not add any fees to your account. Instead, we will send you an e-mail notice asking for updated credit card information.)
Late payment (2nd occurrence in a 12-month period): We will require prepayment for all services ordered for a six-month period.
Non-payment: If you refuse to pay us, or do not respond to our e-mails, we will make every effort to collect the debt. As a reminder, you have agreed that all costs we incur associated with collecting debts, including attorneys’ fees and court costs, will be paid by you. If you would like to review the Agreement itself, please click here.
If you have any questions about our policy, please ask here.